Shipping policy

📦 Shipping Policy

🚚 Shipping Overview

At SurpriseBoxDepot, we strive to provide fast, reliable, and transparent shipping for all orders.

⚠️ We currently ship within the United States only.
We do not offer international shipping at this time.

💰 Free Shipping vs. Paid Shipping

Some products include FREE shipping, while others require a shipping fee.
Free shipping eligibility will be clearly stated on the product page.
For items that are not eligible for free shipping, shipping costs will be calculated at checkout based on your location and order details.

💡 Please review the product page carefully before placing your order.

⏱ Processing Time

Orders are typically processed within 1–3 business days.
Processing times may be extended during peak seasons or high demand periods.

📍 Shipping Time (U.S. Only)

We can only ship to physical address in 48 states, most of the physical address in Hawaii and PR, no PO BOX or virtual address. Estimated delivery times within the United States:

Standard Shipping: 2–7 business days

Delivery times are estimates and may vary depending on carrier conditions.

📦 Multiple Items / Split Shipments

Orders containing multiple items may be shipped separately from different warehouses.
You may receive multiple tracking numbers for a single order.

⚠️ Delays

While we work hard to deliver on time, delays may occur due to factors beyond our control, including:

Carrier delays
Weather conditions
High shipping volume

We appreciate your understanding in such cases.

📬 Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📍 Tracking Information

Some U.S. domestic shipments are delivered by GOFO, the U.S. delivery service within the YunExpress logistics network. Because Shopify does not currently support GOFO's tracking integration directly, the carrier may appear as YunExpress in your order details. These packages are processed and shipped within the United States and can be tracked directly through the official GOFO website: https://www.gofo.com/us/track

🔄 Return Shipping

If you need to return an item, please note that return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.

📦 Damaged Items

If your package arrives damaged due to transit, please contact us at cs@surpriseboxdepot.com with your order number and photos of the damage. We will review each case individually and provide an appropriate resolution.