Shipping policy

📦 Shipping Policy

🚚 Shipping Overview

At SurpriseBoxDepot, we strive to provide fast, reliable, and transparent shipping for all orders.

⚠️ We currently ship within the United States only.
We do not offer international shipping at this time.

💰 Free Shipping vs. Paid Shipping

Some products include FREE shipping, while others require a shipping fee.
Free shipping eligibility will be clearly stated on the product page.
For items that are not eligible for free shipping, shipping costs will be calculated at checkout based on your location and order details.

💡 Please review the product page carefully before placing your order.

⏱ Processing Time

Orders are typically processed within 1–3 business days.
Processing times may be extended during peak seasons or high demand periods.

📍 Shipping Time (U.S. Only)

Estimated delivery times within the United States:

Standard Shipping: 3–7 business days
Large / Oversized Items: 5–10 business days

Delivery times are estimates and may vary depending on carrier conditions.

📦 Multiple Items / Split Shipments

Orders containing multiple items may be shipped separately from different warehouses.
You may receive multiple tracking numbers for a single order.

⚠️ Delays

While we work hard to deliver on time, delays may occur due to factors beyond our control, including:

Carrier delays
Weather conditions
High shipping volume

We appreciate your understanding in such cases.

📬 Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.